Reporting and business operations professional with 20+ years of experience in enterprise reporting, business intelligence, data analysis, process improvement, and decision support. Combines analytical and operational expertise to improve reporting reliability, streamline workflows, and support informed decisions.
Career Highlights
Saved over 10 hours weekly by automating 15+ recurring reporting workflows.
Built Power BI dashboards, KPI reporting, and executive reporting for 2,400 locations and 140+ leaders.
Managed 10+ weekly, 15+ month- and quarter-end, and 25+ year-end reporting cycles.
Improved reporting reliability by validating at least 6 internal/external data sources.
Core Expertise
Reporting & Analytics
Data Analysis & Reporting
KPI Reporting
Executive Reporting
Trend & Variance Analysis
Forecasting
Operational Analysis
Business Operations & Data
Business Intelligence
Dashboard Development
Reporting Automation
Data Quality & Validation
Process Improvement
Decision Support
Business Partnership
Business Operations
Requirements Gathering
Cross-Functional Collaboration
Project Coordination
Documentation Control
Stakeholder Communication
Professional Experience
Specialist I, Retail Store Communications
(Previously Store Support Reports Coordinator) Claire’s Stores, Inc. · Hoffman Estates, IL · Remote
Delivered enterprise reporting and business intelligence for 2,400 locations and 140+ leaders.
Saved over 10 hours weekly by automating 15+ recurring reporting workflows.
Improved data quality and reporting reliability by validating at least 6 internal/external data sources.
Improved operational visibility through requirements gathering, Power BI dashboards, KPI reporting, and executive reporting.
Managed 10+ weekly, 15+ month- and quarter-end, and 25+ year-end reporting cycles.
Youth Ministry Secretary
St. Mary’s Roman Catholic Church · Huntley, IL
Maintained participant records and coordinated communications, purchasing, and event logistics.
Store Support Supervisor
Claire’s Stores, Inc. · Hoffman Estates, IL
Improved operational visibility through reporting and data tracking across 2,400 locations.
Coordinated cross-functional projects, deadlines, deliverables, and stakeholder follow-up.
Maintained documentation through document control, version control, naming standards, and archiving.
Office Coordinator
T6 Broadband · Belvidere, IL
Managed field scheduling for 2 technicians across 8 townships, balancing service needs and routing.
Provided Tier 1 support and maintained customer records for onboarding, billing, and service issues.
Store Support Coordinator
Claire’s Stores, Inc. · Hoffman Estates, IL
Maintained operational reporting, data tracking, and documentation for a 2,400-location retail network.
Coordinated communications, deadlines, materials, and follow-up across corporate and field teams.
Career Note: Planned career break for full-time parenting, 2011–2016. Since 2023, focused on analytics training, certifications, portfolio projects, and AI-assisted workflows.
Technical Tools
Advanced Excel | SQL | Power BI | DAX | Power Query | Microsoft Access | SharePoint | ChatGPT
Education & Certifications
B.S. Computer Science — Carroll College (now Carroll University), Waukesha, WI
B.S. Graphic Communication — Carroll College (now Carroll University), Waukesha, WI
Minor in Art — Carroll College (now Carroll University), Waukesha, WI
Data Analyst in Power BI — DataCamp
Associate Data Analyst in SQL — DataCamp
ChatGPT Fundamentals — DataCamp
Community Leadership & Volunteer Experience
Youth Ministry Leader | Volunteer | 2006–2011
Mentored youth, led discussions, chaperoned retreats and overnight events, and coordinated community service projects.
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